How to return an item?
Your lingerie has to fit you perfectly. That is why you can return your ordered items to Lingerie Valentijn if they do not fit the way they should.
Hygiene is of the utmost importance to Lingerie Valentijn. So, thank you for returning the ordered goods clean (not worn and in their original condition).
What do i need to take into account?
The parcel you wish to return must be handed to your post office at the latest 14 days after you received it.
How can I swap an item?
Send us a reply to the order confirmation you received in your inbox. Add which sizes you would like to exchange, and we'll take care of it. More information about sizes can be found on our size conversion page
How can i return my package?
- You can return your order in the same parcel in which you received it.
- The address to which you can send your return parcel is:
Korte Ridderstraat 11
- Please let us know that you are returning your order by sending an email to firstname.lastname@example.org. This way, we follow up on the return process in the best way.
When can I expect to be refunded?
Your refund will be processed as quickly as possible from the moment we receive your return package. The maximum processing delay on refunds is 30 days, but you'll probably receive the payment earlier.
Is something unclear, or would you like to know more?
Don't hesitate to contact us