Questions about online orders (w.r.t. covid-19)
Can I still receive my order?
Yes, our courier will still deliver parcels. They follow governmental recommendations and take hygienic precautions to prevent further spreading of the corona virus
How long will it take my parcel to be delivered?
Our parcels will take longer to be delivered. We're hoping they reach you in time, but take into account that our delivery will not be as fast as usual.
How will my parcel be delivered?
We try very hard to get your package delivered as usual. But take into account possible delays. More information can be found on the website of our courier https://news.bpost.be/en-corona
Questions about orders
Can I change the size of one of the products I ordered?
Yes, send us a quick e-mail at firstname.lastname@example.org
How can I trace my parcel?
When we ship your order you will be notified by bpost by e-mail. It will contain the link to track your order
Can I change the quantities of my order?
No, you can't change the quantities of your order once committed into the order process. It's however possible to cancel your order at any time. However, you can change a size or color of an item in your order. Just send us an e-mail
Where can I find my invoice?
We add the invoice of your order to your parcel
Questions about payments
The payment failed, what should I do?
Don't worry! You can also use your banking app to transfer us the money (account number: IBAN BE78 0016 2073 3186). We'll take care of the rest. Do send us a quick e-mail to make sure we can process your order quickly. Your parcel will be sent from the moment we receive the money on our account.
How much time does it take to receive my refund?
We request the refund from the moment the returned parcel receives us in mint condition. The processing of the refund can take some time and depends on the payment method you chose. If you'd like you can contact us, we'll then send you your credit note in advance
Can I pay using e-mail?
No, we only accepts payments trough our website. We do this for everyone's security and will never ask you to pay any extra's over e-email
Are there any additional costs?
No, we will never ask you to pay any extra's over e-mail